Terms and Conditions
Welcome to the arizone.store, service provided by Arizone Trading LLC. In using the arizone.store services and products of Arizone Trading LLC you are deemed to have accepted the terms and conditions listed below. All products/services and information displayed on arizone.store constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. arizone.store reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of arizone.store prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
ACCOUNT AND REGISTRATION OBLIGATIONS
You also agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by Arizone Trading LLC registration form (such information being the “Registration Data”) 2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. 3. If you provide any information that is untrue, inaccurate, incomplete, or not current or if arizone.store has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, arizone.store has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
DELIVERY & INSTALLATION
It takes 2-3 business days to deliver your order within UAE. Delivery outside City limits are subjected to additional charges based on the category of the products. *** Please Note Installation is only applicable on Domestic Appliances shipped directly from the Brand Delivery team, unless mentioned in product description otherwise. ***
CANCELLATION BY ARIZONE.STORE
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.
In order to ensure top quality customer experience, we do a quality check on orders dispatched at our end. If we find any fault in the product(s) in your order, we reserve the rights to cancel the order partially or fully. On such cases, we shall notify you about the same.
CANCELLATIONS BY THE CUSTOMER
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. arizone.store has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by arizone.store and accept arizone.store’s decision regarding the cancellation. Incase of open unit or change of mind customer is not eligible for refund.
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing of services on arizone.store will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to arizone.store. Further the said information will not be utilized and shared by arizone.store with any of the third parties unless required for fraud verifications or by law, regulation or court order. arizone.store will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing of services on arizone.store will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to arizone.store. Further the said information will not be utilized and shared by arizone.store with any of the third parties unless required for fraud verifications or by law, regulation or court order. arizone.store will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
The website will not allow orders to get placed if any of the below event occur. Customer can claim a refund in such cases where money is deducted from their account. However, the order will not be fulfilled under any circumstances. Cards issued outside GCC not accepted Multiple attempts with in a day (Max 2 allowed) Multiple transactions within a day (Max 2 allowed) Unauthorized use of any credit/debit card.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
YOU AGREE AND CONFIRM
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by arizone.store for redelivery shall be claimed from you. That you will use the services provided by arizone.store, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. You will provide authentic and true information in all instances where such information is requested of you. arizone.store reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), arizone. store has the right in its sole discretion to reject the registration and debar you from using the Services of arizone.store and / or other affiliated websites without prior intimation whatsoever. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description. You may not use the Site/ mobile app for any of the following purposes: Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. Gaining unauthorized access to other computer systems. Interfering with any other person’s use or enjoyment of the Site. Breaching any applicable laws Interfering or disrupting networks or web sites connected to the Site. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Shipping costs are based on a combination of the following: Weight and dimensions of package. Method of shipment such as Ground, Air, Ship, Rail etc. The location you are shipping from (city, state, country) The location you are shipping to (also called the destination country) Costs can be considerably higher for international destinations. Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. An “extended area surcharge” may apply to buyers depending on their international locations.
CASH ON DELIVERY
Terms and conditions Cash on Delivery payment option is available for all products. In case of Store pick up, orders placed using Cash on Delivery payment method will be kept reserved for 3 days only, after which the order will be cancelled. Cash on Delivery orders will be fulfilled within 2-3 business days. Processing and handling fee of AED 15 is charges for COD payment. Cash on delivery provision will be revoked for any user account if such orders are cancelled more than 2 times.
GOVERNING LAW AND JURISDICTION
This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Arizone Trading LLC and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects. Reviews, Feedback, Submissions. All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to arizone.store on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain arizone.store property. Such disclosure, submission or offer of any Comments shall constitute an assignment to arizone. store of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, arizone.store owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. arizone.store will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. arizone.store is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. arizone. store does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant arizone.store the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify arizone.store and its affiliates for all claims resulting from any Comments you submit. arizone. store and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Arizone Trading customer touchpoints including website, mobile app, social media, are for customers to interact with Arizone Trading to enquire about products, promotions, availability and to resolve any related issues in accordance with the prevailing UAE laws governing such interactions. Arizone Trading reserves the right to take appropriate action including legal recourse incase customers act against any such prevailing laws at any of the Arizone Trading customer touchpoints. For the benefit of customers the Cyber Crimes Law (Federal Law No. 5 of 2012) is mentioned here Ref 1 : NEW LAW COMBATING INFORMATION TECHNOLOGY CRIMES Ref 2 : 6 legal risks social media users in UAE should know.
The standard transaction currency on our e-commerce portal is UAE Dhirams (AED). If the customer is using a credit card supplied by banks other than those in the UAE, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.
COUNTRY OF MERCHANT DOMICILE:
Arizone Trading is a Limited Liability Company registered in Dubai, UAE.